Terms & Conditions

CANCELLATION POLICY:

• Please read our cancellation policy carefully.
• We rarely make exceptions. Our employees are instructed to follow this policy and standards. So, to avoid misunderstandings, we ask you to read below:
At the Standard or Standard rate:
• If the guest cancels more than 30 days in advance, the full reservation amount will be refunded.
• If the guest cancels up to 15 days in advance, 50% of the total reservation amount will be refunded.
• If the guest cancels less than 7 days in advance, the full amount of the reservation will be charged. • If the guest cancels less than 7 days in advance, the full amount of the reservation will be charged. • In case of “no-show”, the total amount of the reservation will be charged and is non-refundable.
• There is only one way to cancel a reservation, the guest must send a cancellation request with their reservation number via the following email address: reservas@forestvillas.pt• All cancellations are confirmed by email immediately after the reservation is cancelled.

IMPORTANT:
• The Accommodation has the right to cancel your reservation in case of non-payment, we will send a confirmation of cancellation by email immediately after it is made; • Payment must be made before your arrival at the accommodation so that your room code can be provided.
• We believe that children are our future, however you must be at least 21 years old to make a reservation;
• Is it really you? It is mandatory to present a valid identity document at check-in or online check-in;
• All reservations must contain the name and surname of all adults who will occupy the room and valid credit card details to guarantee your reservation;
• Our rates are always the best and are subject to change;
• Group trips are pure fun! When making a reservation, do not forget the maximum occupancy of the room – two people per double room, four people per family suite, three in the triple room and 6 or 10 people in the different dormitories;
• Do you have babies traveling? Don’t worry, we have cribs available. Request them in advance as they are subject to availability.
• If you have any questions, please contact us – info@forestvillas.ptWe are at your disposal, always!

TERMS & CONDITIONS
Please read the following terms and conditions carefully before making a reservation or using the services at Forest Villas Guest House. When making a reservation or using our services, you agree to the following terms and conditions:

Reservations and Check-in/Check-out:

1.1. When making a reservation, you must provide accurate and complete information, including name, telephone number, email address and valid payment information.

1.2. Guests must present valid proof of identification at the time of booking and/or check-in (ID document and/or Passport).

1.3. Check-in is available from 4pm and check-out must be done by 11am.

1.4. Don’t forget, after 6pm the main entrance is located at Rua Machado dos Santos, nº 49 – you can access the accommodation with the code assigned to you after paying for your stay.

 

Rates and Payment:

2.1. Payment is due up to 7 days prior to arrival date, depending on payment policies.

2.2. Payment must be made before your arrival at the accommodation so that your room code can be provided in a timely manner.

2.3. Hotel rates may vary depending on the time of year and availability.

2.4. Guests are responsible for paying for all additional expenses during their stay, such as cafeteria/bar service or available packages. 2.5. Payments can be made in cash, credit or debit card.

 

Extend your stay:
3.1. After making your reservation, you can extend it (depending on availability) please let us know before your arrival. If you are already staying and would like to stay with us longer, please inform our team at least 24 hours before your check-out date. We will do everything to adapt to your new plans.

Cancellation Policy:

4.1. Cancellations must be made 30 days in advance to avoid penalties. Check the specific cancellation policy for your reservation.

4.2. In case of no-show or late cancellation, the accommodation has the right to charge the full reservation rate.

 

Local accommodation rules:

5.1. Forest Villas Guest House is a smoke-free environment. Smoking inside the premises will result in a cleaning and disinfection charge. Guests who do not comply with this policy may be asked to leave the accommodation facilities without refund.

5.2. Pets are not allowed unless specifically authorized by the guardian.

5.3. Guests are responsible for any damage caused to the accommodation facilities or property during their stay.

5.4. It is prohibited to disturb the tranquility of other guests and cause any type of disturbance in the accommodation facilities. We ask all guests to respect the property and privacy of neighbors and not to make noise between 10pm and 8am – every day of the year.
5.5. At the reception you can clarify all your doubts to make your stay more comfortable, during the period from 10am to 4pm.

5.6. You can request a late check-out, however this may not always be available, it is subject to availability and our occupancy rate.

5.7. Upon check-out, we inform you that a detailed inspection will be carried out in the room you occupied during your stay. Forest Villas Guest House has the right to request charges if damage is found in the rooms. Therefore, the guest is responsible for any and all damage beyond normal wear and tear. In this case, a damage declaration will be immediately sent to the guest via email along with a receipt for the cost of repair or replacement.

5.8. We ask that sheets and towels are left where they were found. Bed linen, towels or any other item from the Forest Villas Guest House are NOT gifts and must be kept in the accommodation.

 

Responsibility and Security:

6.1. The accommodation is not responsible for losses or theft.

6.2. Guests are responsible for their own safety and the safety of their belongings during their stay. We are not responsible for personal items lost or forgotten on the accommodation premises.

6.3. Disruptive or inappropriate behavior may result in being asked to leave the Forest Villas Guest House premises.

6.4. Commitment to guest safety is very important to us, our employees do not disclose a guest’s identity, room number or presence to anyone unless requested by local authorities. This includes the delivery of messages or phone calls. The guest is responsible for communicating their presence and room number to the people with whom they wish to maintain telephone calls or receive visitors. Security cameras are used in all common areas of the property and everyone can be filmed.

 

Alcoholic beverage policy:

7.1. Good news! We have a bar! In other words, by law, we do not allow any alcoholic beverages to be brought onto our property. To comply with the law, we require that all beverages on property be purchased at Forest Villas, with the exception of clear bottled water. Guests must purchase beers and wines in the bar area and then go to their rooms or terraces.

 

Privacy and Personal Data:

8.1. The accommodation requests personal information from guests in accordance with the privacy policy and Portuguese legislation. 8.2. The hotel respects guest privacy and will not disclose personal information to third parties without consent.

Parking policy:
9.1. Forest Villas Guest House has 1 parking space for electric charging. For more information, please consult us.

 

Electrical Chargers:

10.1. We have 1 charger for electric vehicles, available subject to availability and associated price. For more information, please consult us.

Accessibility policy:
11.1. We do not offer accessible rooms in our accommodation.

 

Changes to Terms and Conditions:

12.1. Forest Villas has the right to change these terms and conditions at any time. Changes will take effect immediately upon publication on the website. By making a reservation or using Forest Villas Guest House services, you agree to the terms and conditions mentioned above. Be sure to review these terms regularly. If you have any questions or concerns, please contact us. Thank you for choosing Forest Villas Guest House for your stay in Leiria.